Learning from Excellence
18 Oct 2018

Learning from Excellence

Published Date: 18 Oct 2018

The Learning from Excellence (LfE) programme has been supported from its conception at Birmingham Women’s and Children’s Hospital NHS Foundation Trust by the West Midlands Patient Safety Collaborative (WM PSC), West Midlands Academic Health Science Network (WM AHSN) and is being evaluated by NIHR CLAHRC WM. Patient safety has often been driven by learning from adverse events, whereas LfE seeks to also learn from incidents of excellence, underpinned by Appreciative Inquiry (AI) techniques. The idea is to improve safety and resilience, and improve staff morale in the process. The programme has seen huge spread and adoption nationally and internationally with over 100 organisations now having LfE and over 250 delegates attending the first LfE conference in November 2017. Part of the reason for the rapid uptake of this intervention is the firm belief of those who have been involved in implementation that it makes a substantial and tangible difference to both safety and morale. CLAHRC WM is working to fill this evidential gap between proven Appreciative Inquiry literature and the LfE intervention, and to provide data to confirm this.

The LfE programme has worked with an SME (Appreciating People) to develop specific healthcare focussed training in AI which has already been delivered to over 250 NHS staff through training sessions based in the West Midlands. This new health specific programme has also been supported by a book which those undergoing training receive to help them reflect on their practice and to embed it within their workplace environment.

 The second national LfE Community Event will be on Thursday November 15th 2018 at The Town Hall in Birmingham. The theme of the event is “Creating a positive workplace culture together”.  The event will be sponsored again by the West Midlands Patient Safety Collaborative and supported by the West Midlands Academic Health Science network.  More details are available on the invite below.

Contribution of CLAHRC West Midlands

CLAHRC WM presented a poster of their logic model based evaluation protocol at the LfE Conference in November 2017, and qualitative data collection from case study sites is currently underway. The aim will be to develop an evidence base to underpin what is an experientially popular intervention. CLAHRC WM is keen to understand what it is about the positivity in the approach of this programme which has seen such wide and rapid take up in comparison to other far better funded and supported approaches.

What happened next?

The LfE approach has been adopted by over 100 organisations internationally and the Conference in November 2017 included delegate from the USA, Finland, the Netherlands and Ireland. The LfE programme also won the prestigious Health Service Journal Education and Training Patient Safety award in June 2017 which has generated further interest in the programme. CLAHRC WM will deliver a report on the programme in summer 2018 and this will be supported by academic publication.

The second national LfE Community Event will be on Thursday November 15th 2018 at The Town Hall in Birmingham. The theme of the event is “Creating a positive workplace culture together”.  The event will be sponsored again by the West Midlands Patient Safety Collaborative and supported by the West Midlands Academic Health Science network.  More details are available on the invite below.