Defining success and value configuration in quality improvement initiatives

North West London
Start Date: 1 Jan 2014

Project aim

The aim of this research is to break down the processes of improvement projects, to identify and define how QI creates value; using the value creation business model and theoretical framework proposed by Oystein Fjeldstad and Charles Stabell. We believe this will allow a range of types of value creation to be deliberately designed into future projects, and meaningful value equations to be described.

Outcome & Impact statement

The product of this research will be an understanding of the broader impact of improvement work, what benefits are possible, what stakeholders describe as success or value (value as defined by the stakeholder, economic, intellectual or social), and how this is created within projects will be explored. Through this work we hope to identify factors within the QI approach which contribute to these benefits and how they might be designed into initiatives deliberately.

A tool will be developed to help teams understand the range of benefits that can be achieved, and to stimulate their realisation during micro-system level improvement work.

What happened next?

The researchers at NIHR CLAHRC North West London are collaborating with internationally recognised experts in this area, academic input and collaboration has been agreed with Professor Oystein Fjeldstad from the Norwegian Business School and Professor Paul Batalden from Dartmouth Institute. In 2014/2015 we have built strong networks through the Health foundation (for recruitment purposes and links with experts in the field for potential collaboration).   


Professor Derek Bell